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Help and support

Find the answers to common questions, get help or access support

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Billing and accounts
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Support services

We're here to support you with whatever you need.

Financial hardship

If you're struggling with bill payments or loan repayments, talk to our team and find out how we can help.

Family and domestic violence

We're here to support you and protect your privacy. Get in touch with our team.

Manage a deceased estate

How to notify us if a loved one has died and cancel their RACV products and services.

Feedback and complaints

We're here to listen. You can share a compliment, suggestion or complaint.

Mental health support

For mental health support, you can contact one of the following organisations.

Interpreter and hearing impaired services

Contact us in your language via an interpreter, or via the teletypewriter services (TTY) or the National Relay Service (NRS) if you have a hearing impairment.

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Get in touch

Can't find the answer you're looking for? You can email us for support. 

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Log in or create an account to update your details, manage your products, make a payment and more.

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