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Account and membership FAQs

Find answers to frequently asked questions about your online account and membership

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We'll contact you within 72 hours and may ask for this reference number.

Logging in

No worries, you can reset your password by clicking the 'Forgot your password' link on the login page. Or visit our reset password page.  

What happens next? 

Enter the email address you use to log in to your account. We'll send you a link to reset your password. 

If you haven't received an email from us, please check your spam folder.  

We may ask you to try a different email address, if there is no RACV account linked to the email you entered. 

If you still need help, call us on 1300 668 015 between 7am to 11pm.

Haven't set up your account yet? You can create an account here.

Help with an existing account

Only one email address can be linked to your RACV online account.  

If you're trying to log in and having trouble, make sure:

  • you're using the correct email
  • you've already set up your online account, with that email. 

You can also try logging in with your member number. 

Help with creating a new account

Having trouble creating a new account? You may have an existing account linked to that email.

You can try:

If you still need help, call us on 1300 668 015 between 7am to 11pm.

We’ve introduced two-step verification for your online account as our way of double-checking it’s really you.

When you log in, you’ll enter your email or member number and password as usual. Then we’ll send a one-time code to your mobile or email.

A similar verification process will also happen when speak with our team over the phone.

The enhanced security makes it harder for someone else to access your online accounts, including your personal details. 

If you no longer have access to the phone number listed on your account, you can get your one-time verification code sent to your email instead.

Once you’re logged in, remember to update your mobile number in My Details.

Further support

If you can’t access your email or phone number to receive a verification code, call us on 13 72 28. 

We recommend you reset your password to ensure your account is secure.

Remember, you can always report suspicious activity by calling us on 13 72 28. 

If you can’t access your email, you can log in with your member number instead. 

Use our handy tool to find your member number. 

Still having issues logging in? Call us on 1300 668 015. We’ll help you update your details and get access to your online account. 

Manage your account

You can find your products and documents in the RACV App your online account.

From the dashboard you can see your:

  • insurance policy numbers
  • product expiry dates
  • payment details and due dates. 

You can also click ‘View details’ next to each product for more detailed information.

To view your documents visit the Documents tab.

For Club members, you can see:

  • how many years you've been a member
  • your recent transactions. 

You can easily update your personal details in the RACV App or your online account.

In the app, go to the Account page and click on ‘Personal details’. In your online account, go to ‘My details'. 

From there, you can view and update your: 

  • phone number 
  • email address 

To update your name or date of birth, you’ll need to call us on 13 72 28.

A Certificate of Insurance outlines details of your cover, such as:

  • the policy number
  • when it takes effect
  • when it expires
  • limits
  • the price of your premium.

This is sent to you when you buy your insurance policy.

You can also find it via the RACV App, by clicking on 'My Products', and in your online account, by clicking on 'Documents'.

Summary of cover

If you're just after a summary of cover, you can also find this via the RACV App or your online account by clicking on the ‘view details’ next to the relevant product and then clicking ‘view policy summary’.

Cancelling a product

We’re sorry to see you go!  

Car insurance

If you have car insurance, you can cancel it via the RACV App or your online account.

In the RACV App, go to ‘My Products’, click on your car insurance and then click ‘Cancel product’ at the bottom of the screen.



On your online account dashboard, click on the policy you’d like to cancel, and then click on the ‘Cancel product’ button at the bottom of the screen. 

Other products
To cancel other insurance policies, personal membership, emergency roadside assistance and other products you can:

We’re sorry to hear about your loss during this difficult time. 

To notify us of a loved one’s death you can:

We’ll ask for your name, phone number and email. We’ll then let you know what next steps and documents are required. 

We can only make changes and cancellations to an account with the Executor of the estate. This is the person legally appointed to carry out the wishes of the person who has died.

Find out more about the process.

Membership and benefits

If you've lost your card, you can give our team a call on 13 72 28 and we’ll send you out a new one.

You can also access a digital version of your card via the RACV App. That way, as long as you have your phone, you’ll always have it handy.

Become an RACV Member

You automatically become an RACV Member by buying any of our eligible products. This includes roadside assistance, motor or home insurance, Emergency Home Assist or our financial loan products. 

You can also buy a personal membership for $55 a year and get access to all the same benefits.

Find out more about membership. 

Become a Club Member

Apply online to become a Club Member. After you apply, our committee will assess your application and let you know if you're successful. 

As a Club Member, you'll get access to facilities and benefits at our City Club and Healesville Country Club & Resort.  

Explore Club Membership options.

It depends on what type of membership you want to buy.

You don't need to live in Victoria to become a RACV Personal or Club Member.

You do, however, need to reside in Victoria to become an RACV Member through purchase of RACV Insurance, Emergency Roadside Assistance or Emergency Home Assist. 

Explore Personal membership and Club membership.

Your member number is on your RACV member card.

You can also find it:

We have two types of membership, RACV Members and Club Members.  

RACV Members:

You’re an RACV Member if you have an annual subscription to home and motor insurance, Emergency Home Assist, roadside assistance, or personal membership. 

The colour of your membership card indicates how long you’ve been a member, and how much you can save by staying with us.#

Find out how much you can save.

Club Members:

You’re a Club Member if you’ve paid for access to benefits, events, and facilities at our RACV Club locations, RACV City Club and Healesville Country Club & Resort. 

Learn about our range of Club Member tiers.

# RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount.

No. You can buy a personal membership instead for $42 a year. 

You'll get access to all the same benefits you would get if you purchased an eligible product. 

Save on the things you need, and the things you love to do, with discounts on groceries, fuel, retail, travel, entertainment, and more. Plus, get discounts on selected RACV products and services.

Find out more about personal membership.

Our Years of Membership Benefits program# is our way of thanking you for your loyalty.  

When you're an RACV Member for at least 5 consecutive years, you get discounts on eligible products. 

The longer you’re with us, the more you can save on eligible RACV products:

  • Bronze Members (5-9 years) save 5%#
  • Silver Members (10-24 years) save 10%#
  • Gold Members (25-50 years) save 15%#
  • Gold 50 Members (51+ years) save 20%#

Check which RACV products you can save on.

# RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount.

RACV Members
As an RACV Member, save on the things you need and the things you love to do with exclusive offers. 

Take advantage of savings on everyday essentials like groceries and fuel, plus save on big brands and eGift cards, head to the movies, travel, visit attractions, and see top quality entertainment for less. 

Explore Member benefits to discover offers you’ll value, and experiences you’ll love.

Club Members
As a Club Member you can make the most of:

  • exclusive RACV City and Healesville Country Club & Resort accommodation
  • discounted rates at RACV Resorts
  • discounted parking at RACV City Club
  • access to the RACV Club mobility hub
  • reciprocal access to dine and stay at 150 of the finest private clubs globally
  • access to member events and special interest groups
  • access to Club Rewards and special offers.

Learn about our range of Club Member tiers.

Communication options

Stay on top of the latest news and events, get inspiration, and receive member offers straight to your inbox with our range of newsletters. 

RACV News (formerly Royal Auto magazine)
Catch up on the latest home, travel, and motor stories, reviews, interviews, and feature stories, plus the best member-only discounts. 

Travel & Experiences Communications
Get inspired to travel your way with the latest, exclusive deals on tours, cruises, accommodation, attractions, and more. 

RACV News (no offers)
Zero in on the latest home, travel, and motor stories, without the offers.

To update your preferences:

  1. Go to your online account
  2. Click on 'my details'.
  3. Click 'manage communications & subscriptions'.
  4. Select the newsletters you want to receive. 

Look out for more newsletter topics to choose from soon. 

You can manage your newsletter subscriptions in your online account.

  1. Visit Manage communications & subscriptions.
  2. Set your preferences using the check boxes.

You can also navigate via My details, after you log in. If you don’t yet have an account, you can create one.

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Keep up to date with the latest news, inspiration and advice via News and Lifestyle.

Privacy and data protection

At RACV, we’re serious about the protection of your data and privacy.

Keep your information safe with password protection

This means when you speak to our consultants over the phone or in store, we can confirm your identity before providing any information.  

Call 13 72 28 to set up password protection for your profile.

Make sure two-factor authentication is enabled

We’ll soon be rolling out two-factor authentication for your online account. On top of password protection, this is a crucial step to help us better protect your data. 

Log in and go to My Details to check your profile is up to date with two-factor authentication enabled.

Still need help?

Get in touch

Can’t find the answer you’re looking for? You can email us for support.

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Go online

Log in or create an account to update your details, manage your products, make a payment and more.

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Interpreter and TTY services

Speak to us in your language, or use teletypewriter (TTY) services if you are deaf, hard of hearing or have a speech disorder.

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