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Frequently asked questions
You can log into the app using the same email and password you use to log into your RACV online account.
If you’ve forgotten your username or password, simply go to the login page and click ‘forgot password’ to reset it.
If you don’t have an existing account, you can easily create an account online. We'll then send you a link to verify your email address and set a password.
Once that's done, you can set up a passcode or use biometrics (face or fingerprint recognition) to log into your app faster and easier going forward.
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The RACV App is for RACV Members, so they can access member benefits and fuel vouchers, compare fuel prices, call emergency roadside assistance, make a claim, update details, manage products and services, and make payments.
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You can use our app on Apple iPhones iOS 16 and above and Android OS 12 and above.
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No worries, you can reset your password by clicking the 'Forgot your password' link on the login page. Or visit our reset password page.
What happens next?
Enter the email address you use to log in to your account. We'll send you a link to reset your password.
If you haven't received an email from us, please check your spam folder.
We may ask you to try a different email address, if there is no RACV account linked to the email you entered.
If you still need help, call us on 1300 668 015 between 7am to 11pm.
Haven't set up your account yet? You can create an account here.
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We're serious about keeping your data protected. As your online account and the RACV App contains some of your personal information, we ask you to log in securely with your email and password.
The first time you log into the app, you'll need to set up a 6-digit passcode, with the option of biometrics (face or fingerprint ID) too, so it's easy to log in securely every time.
This will 'lock' your app, so it can only be accessed using your 6-digit passcode or your face or fingerprint recognition. Because of these security measures, you don't need to 'log out' of the app when you've finished using it. There is, however, still an option to 'log out' before exiting the app. If you select this option, you'll need your email and password the next time you log in.
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Now that you can access your digital membership card via the app, you don’t need to rely on your physical card to access member benefits. You may still like to keep your physical card as a backup.
If you’re an RACV Club Member, you’ll still need your physical club member card to access the Clubs.
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*The Offer: 10% off the Retail Charging Price at all Chargefox ultra-rapid sites. The Offer only applies to the Retail Charging Price. Other fees and charges may apply. The Offer is only available at participating Chargefox ultra-rapid sites. For participating locations please download the Chargefox app. Where an RACV Member is also entitled to a discount via a vehicle manufacturer partnership with Chargefox (see here), they will receive a minimum of 50% off the Retail Charging Price. The Offer can only be activated by current RACV Members who have completed the following steps prior to charging their vehicle:
(a) Downloaded or updated the Chargefox app (on a compatible smartphone).
(b) Logged into the Chargefox app and added their credit card information and a valid RACV Membership number in their profile.
Discounts cannot be applied after a charge session has begun or has been completed. The Offer may be withdrawn at any time and without notice. RACV accepts no responsibility in respect to any damage or loss to a member caused through their use of, or lack of availability of Chargefox equipment to charge their vehicle. Members should review the Chargefox terms and conditions and privacy policy.
These terms and conditions are subject to change from time to time. Please read the latest RACV Member benefits terms and conditions. View a copy of Chargefox’s full terms and conditions.
^To receive a fuel discount of 5¢ per litre at EG Ampol co-branded service stations in Australia, eligible RACV Members must activate and redeem the fuel voucher in the RACV App, download the discount fuel barcode from the RACV Fuel Voucher webpage or scan their valid RACV Membership card. Offer is available once per calendar day per customer, up to a maximum of 150 litres per fill. Offer excludes LPG. Discount not available with any other fuel card. For full terms and conditions visit the website.