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RACV App FAQs

Find answers to frequently asked questions about the RACV App, including logging in, fuel finder and your digital membership card

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Access and login

You can download the RACV App from the Apple Store or Google Play.

The RACV App is for RACV Members, so they can access member benefits and fuel vouchers, compare fuel prices, call emergency roadside assistance, make a claim, update details, manage products and services, and make payments.

The RACV App lets members:

  • access member benefits
  • access fuel vouchers 
  • compare fuel prices
  • find EV charging stations
  • call emergency roadside assistance
  • make a claim
  • update account details
  • manage RACV products and services
  • and, make payments

all from the convenience of their mobile device.

No worries, you can reset your password by clicking the 'Forgot your password' link on the login page. Or visit our reset password page.  

What happens next? 

Enter the email address you use to log in to your account. We'll send you a link to reset your password. 

If you haven't received an email from us, please check your spam folder.  

We may ask you to try a different email address, if there is no RACV account linked to the email you entered. 

If you still need help, call us on 1300 668 015 between 7am to 11pm.

Haven't set up your account yet? You can create an account here.

We're serious about keeping your data protected. As your online account and the RACV App contains some of your personal information, we ask you to log in securely with your email and password.



The first time you log into the app, you'll need to set up a 6-digit passcode, with the option of biometrics (face or fingerprint ID) too, so it's easy to log in securely every time.

This will 'lock' your app, so it can only be accessed using your 6-digit passcode or your face or fingerprint recognition. Because of these security measures, you don't need to 'log out' of the app when you've finished using it. There is, however, still an option to 'log out' before exiting the app. If you select this option, you'll need your email and password the next time you log in.

We’ve introduced two-step verification for your online account as our way of double-checking it’s really you.

When you log in, you’ll enter your email or member number and password as usual. Then we’ll send a one-time code to your mobile or email.

A similar verification process will also happen when speak with our team over the phone.

The enhanced security makes it harder for someone else to access your online accounts, including your personal details. 

You can use our app on Apple iPhones iOS 16 and above and Android OS 12 and above.

Troubleshooting

There’s a few things you can try to get the RACV App to open.



Check for updates

Ensure you have the latest version of the app installed. You can do this by going to your device’s app store and looking for updates.

Restart your device
Sometimes, a simple restart can solve the issue.

Clear app cache (Android users)
Go to Settings > Apps > RACV > Storage > Clear Cache.

There’s a few things you can try.



Close background apps

Other apps running in the background can slow down performance.

Restart your device

This can help improve overall performance.



Check your internet connection

A slow or unstable connection can affect app performance.

You may need to update or restart the app.



Update the app

Make sure you have the latest version of the app, as updates often fix bugs.

Restart the app

Close and reopen the app to refresh its functionality.

Try deleting your current biometric data and re-register it.



For fingerprints

Go to Settings > Biometrics and Security > Fingerprints > Delete and re-add your fingerprints.

For facial recognition

Go to Settings > Biometrics and Security > Face recognition > Delete and re-add your face.

Membership

The easiest way to access your membership card is via the home screen of the RACV App. We don’t have ‘add to wallet’ functionality yet, but may in the future. 

Now that you can access your digital membership card via the app, you don’t need to rely on your physical card to access member benefits. You may still like to keep your physical card as a backup.



If you’re an RACV Club Member, you’ll still need your physical club member card to access the Clubs.

Now that you can access your digital membership card via the app, you don’t need to rely on your physical card to access member benefits. You may still like to keep your physical card as a backup.



If you’re an RACV Club Member, you’ll still need your physical club member card to access the Clubs.



Fuel voucher, and fuel and EV station finder

RACV Members can access one fuel voucher per day via the RACV App. When planning to use the voucher, first fill up on fuel at any EG Ampol station. Once you’re in line to pay at the register, open your app, click on the ‘fuel voucher’ on the homepage screen, then click ‘activate voucher’. You’ll have 15 minutes for the cashier to scan your voucher before it expires.

The fuel prices in the app are updated every 15 minutes, based on information provided by the fuel stations. It’s up to the fuel providers to ensure the information is correct and up-to-date.

It sure does. You can use our fuel finder to find Chargefox electric vehicle charging stations across Australia. RACV Members also save 10% on ultra-rapid charging, which charges some vehicles to 80% in just 15 minutes.

You’ll get one fuel voucher to use once every day.

Open the Chargefox app and add your RACV Member number to your profile to start saving. You can find your member number at the top of the ‘Account’ page in the RACV App.

Communication options

You can choose to have notifications, like renewal reminders, sent to your phone so you never miss a payment. To turn push notifications on or off, go to the ‘Account’ page in the app. In the section ‘RACV & me’, you’ll see ‘Push notifications’ and you can turn them on or off using the toggle.

Protecting your data is very important to us. You can read our Privacy Charter to find out how we protect your information.

We’d love to hear your feedback on the RACV App. Please use the feedback form on the ‘Accounts’ page within the app.