Skip to main content

Home Security FAQs

Find answers to frequently asked questions about RACV Home Security

Thank you for contacting us

Your reference number is

We'll contact you within 72 hours and may ask for this reference number.

Choosing and installing home security

Yes, in order to provide you with the best home security system, our registered security consultants ask you detailed questions about the construction of your home. Then we tailor a home security package to suit your needs.

Our team can even review your house floor plans if you have them available.

We do our best to have your home security installed within 7 days of you choosing your system. This depends on availability. 

Yes, someone over the age of 18 needs to be at home when the installation takes place.

Once your booking is confirmed, we'll send you all the information we’ll require before installation. This will include ensuring that all your details are correct, downloading any apps and getting your contact list ready.

Yes, once you purchase the home security system it is yours.

Alarm systems

Not always. Sensors are typically placed close to entry points and in areas intruders are most likely to enter. Our expert security consultants can advise on how many sensors you should have in your home.

RACV Home Security systems can be tailored to have doors and windows protected at night, when you’re at home, using reed switches.

Reed switches use a magnetic field and detect intrusion when the doors or windows are opened. 

RACV Security systems don’t need a phone line as they communicate to monitoring through Wireless Mobile technology.

This depends on the construction of your home.  Rest assured we have quality wireless options to choose from as well, so systems can be fitted in any home without compromising security.

This may depend on the type of animal and environment, however we do have a pet-friendly detector that allows a small pet inside when the system is armed.  

Monitoring

After your alarm has been activated, our highly-trained security monitoring consultants will respond by actioning your nominated emergency response plan.

They will either:

  • call you or someone on your nominated contact list
  • send a security patrol guard
  • send emergency services (in some cases) - burglary, intrusion, medical or fire

We can monitor most major brands and models of house alarms that are less than 15 years old. To chat about what’s possible, call 13 27 56.

No, we use the mobile network to communicate to the monitoring station. This is done by adding a device to your home security system. For more information, please call 13 27 56.

Yes, there are a couple of options.

We offer a system that includes panic buttons built into a code pad and the alarm remote.

We may also be able to upgrade your existing alarm to enable a panic/duress alarm, but this depends on the capability and service requirements of your existing alarm. 

Our patrol service has the option of a licensed security guard attending your premise and investigating the cause of alarm activation, to limit the risk of you entering a potentially dangerous situation.

While investigating, they’ll look for signs of intrusion in readily accessible areas and provide help if required.

Looking for Trades FAQs?

Still need help?

Get in touch

Can’t find the answer you’re looking for? You can email us for support.

Email us

Go online

Log in or create an account to update your details, manage your products, make a payment and more.

Go to your account

Interpreter and TTY services

Speak to us in your language, or use teletypewriter (TTY) services if you are deaf, hard of hearing or have a speech disorder.

Access a service