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Emergency trades FAQs

Find answers to frequently asked questions about emergency trades

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We'll contact you within 72 hours and may ask for this reference number.

Manage your plan

If your address has changed, you can update your details by simply calling 13 46 63.

Member discounts don’t apply to a single emergency callout.

If you’ve been an RACV Member for 5 years or more, you get a loyalty discount on an annual plan with Emergency Home Assist as part of our Years of Membership benefits.

Yes. You can pay for your annual Emergency Home Assist plan via direct debit.

This includes the option to pay annually or monthly.

Find out more about billing and payments

No. Your RACV Emergency Home Assist plan cannot be transferred or assigned to another person.

Only in limited circumstances. Exclusions and limitations apply. Please refer to the RACV Emergency Home Assist Terms and Conditions (PDF, 254.3KB) for further details.

If you're unhappy with the work or service provided, please let us know as soon as possible. You can contact us by phone, email, mail, or in a retail store.

Learn more about our feedback and complaints process.

What’s included

  • An internal leak
  • Blocked toilet, pipe or drain
  • Broken tap or showerhead
  • Burst pipe
  • Broken or burst hot water system
  • Broken or damaged heating/cooling system
  • Being locked out of the house
  • Blackout or power failure in the house
  • Broken glass
  • A gas leak.

*Subject to RACV Emergency Home Assist Terms and Conditions. (PDF, 3.4 MB).

RACV Trades can also help you find the right tradie for non-urgent or maintenance jobs.

Yes, if you're locked out, we can send a locksmith, usually within the hour, to help you get back inside.

If you're locked out and need assistance, call 13 46 63.

General maintenance and non-urgent repairs aren’t included, like:

  • dripping taps
  • installing or changing light globes
  • installing a new sink, toilet or shower head
  • installing a new hot water system.

If the job requires a specialist trade (e.g. hydronic heating specialist) or a specialist part, a free quote will be provided for additional work.

RACV Trades can help you find the right tradie for non-urgent or maintenance jobs.

For a full list of conditions, limits and exclusions, check the RACV Emergency Home Assist Terms and Conditions (PDF, 3.4 MB).

When you join Emergency Home Assist, you get unlimited* emergency callouts per year.

*Call outs are unlimited, subject to the fair use policy. For more information, read the RACV Emergency Home Assist Terms and Conditions. (PDF, 254.3KB).

Yes, you can purchase multiple Emergency Home Assist subscriptions to cover different residential properties you own.

No, each Emergency Home Assist callout includes assistance for one emergency job only.

However, if there are other issues you need help with, the tradie on-site can offer you a free, no obligation quote to consider.

RACV Trades provides you with a reliable, local tradie for emergencies, or repairs and improvements.

We have plumbers, electricians and locksmiths available 24/7 to help with home emergencies. You can also take the stress out of the moment by getting an annual plan for unlimited* emergency callouts - we’ll be there whenever you need emergency trades.

Plus, we can help you with a wide range of general maintenance, repairs and improvements around the home. Qualified tradies are ready to help you with electrical, plumbing, heating and cooling, gas services, painting, carpentry and more.

*Call outs are unlimited, subject to the fair use policy. For more information, read the RACV Emergency Home Assist Terms and Conditions. (PDF, 254.3KB).

How it works

If you need to get a tradie to your home fast, you can buy a single emergency callout for a one-off fee of $319.

If you already have an Emergency Home Assist annual subscription, you get unlimited callouts* for plumbing, electrical and locksmith emergencies all-year-round.

There are no after-hours/weekend surcharges and the callout fee includes up to one hour of labour, plus minor parts and materials.

If your home emergency requires specialised or more extensive repairs, we’ll give you expert advice on what should be done next and can provide a free quote for the fix.

*Call outs are unlimited, subject to the fair use policy. For more information, read the RACV Emergency Home Assist Terms and Conditions. (PDF, 254.3KB).

We aim to get a tradesperson to you within the hour.

This response time is not guaranteed and can vary depending on your location, demand for services, or weather and traffic conditions.

You'll get a text notification once a tradie has been assigned. Please make sure you're home for when the tradie arrives.

Our team is available 24/7 to handle plumbing, locksmith and electrical emergencies. If you need assistance now, call 13 46 63.

The RACV Emergency Home Assist annual subscription has a 72-hour waiting period before emergency callouts can be made.  

If you need immediate help, you can purchase a single callout for $319 by calling 13 46 63 (help arrives usually within the hour). 

Yes. You can get help immediately by buying a single callout for a one-off fee of $319 – just call 13 46 63.

Most of the time, we fix the problem on the spot. If we can’t, we will use temporary measures to make the area safe.

You'll also be offered a free, no-obligation quote for any further repairs.  

If a property has Emergency Home Assist, we can respond to a call for assistance from: 

  • anyone living at the property
  • family members
  • tenants and property managers.

RACV Emergency Home Assist can be bought as a single call out for a one-off fee of $319 or an annual plan (with unlimited callouts*) for $267 per year.

A 72-hour waiting period applies after purchasing the annual subscription. If you need help now, you’ll need to buy a single callout.

If you’ve been an RACV Member for 5 years or more, you get a loyalty discount through our Years of Membership benefits.

*Call outs are unlimited, subject to the fair use policy. For more information, read the RACV Emergency Home Assist Terms and Conditions. (PDF, 254.3KB).

Who is eligible

Emergency trade services are available in metro Melbourne and many regional areas in Victoria, including:

  • Ballarat 
  • Bellarine Peninsula 
  • Bendigo 
  • Geelong 
  • Mildura 
  • Mornington Peninsula 
  • Shepparton 
  • Traralgon 
  • Wangaratta 
  • Warrnambool 
  • Wodonga.

If you live elsewhere in Victoria and want to check if we can help you, call us on 13 46 63.

RACV Emergency Home Assist (EHA) is only available for residential properties of homeowners or their managing agents, including houses, duplexes, flats, units and apartments – it’s not available for tenants to purchase. We encourage tenants to speak to their landlord or managing agent about the benefits of EHA.

If a landlord or managing agent has nominated the tenant’s property for service under the Terms and Conditions of RACV Emergency Home Assist, the tenant is able to request an emergency callout by calling 13 46 63.

Yes, anyone who owns a residential property, or is a managing agent, can sign up for Emergency Home Assist in our available areas. This includes investment properties and holiday homes.

Emergency Home Assist is currently available in metropolitan Melbourne and some regional centres.

RACV Trades is a trading name of RACV's trade partner, Club Home Response Pty Ltd (Victorian registered domestic building practitioner number CDB-U 100178). All works are performed or arranged by Club Home Response Pty Ltd. trading as RACV Trades. See RACV Trades terms and conditions.

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