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Home repairs and maintenance FAQs

Find answers to frequently asked questions about home repairs and maintenance

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How it works

RACV Trades provides you with a reliable, local tradie for emergencies, or repairs and improvements.

We have plumbers, electricians and locksmiths available 24/7 to help with home emergencies. You can also take the stress out of the moment by getting an annual plan for unlimited* emergency callouts - we’ll be there whenever you need emergency trades.

Plus, we can help you with a wide range of general maintenance, repairs and improvements around the home. Qualified tradies are ready to help you with electrical, plumbing, heating and cooling, gas services, painting, carpentry and more.

*Call outs are unlimited, subject to the fair use policy. For more information, read the RACV Emergency Home Assist Terms and Conditions. (PDF, 254.3KB).

Home repairs and improvements

We currently service the following areas for most trades, however some trades aren’t yet available in all regional locations. You can check whether we service your area by getting a quote.

  • Ballarat
  • Bellarine Peninsula
  • Bendigo
  • Geelong
  • Melbourne (metropolitan)
  • Mildura
  • Mornington Peninsula
  • Shepparton
  • Traralgon
  • Wangaratta
  • Warrnambool
  • Wodonga.

We will expand across more of regional Victoria in the future. 

Emergency trades 

Our emergency tradies are available in metropolitan Melbourne and most households in regional Victoria. Find out more about Emergency Trades

Every RACV Trades tradesperson is onboarded and vetted by experienced industry specialists to make sure they are accredited, licensed and insured.  

RACV Trades also check that all tradies backed by RACV Trades can meet our high service standards and only complete work that we’re proud to stand by.

If you're appropriately qualified, licensed, insured and are reputable in your field, you can register your interest in joining our network by calling RACV Trades on 1300 481 462. 

Expressing your interest does not guarantee you will be registered with the RACV Trades network. RACV Trades will review the information provided and if you are selected to join, we’ll let you know what the next steps are.

Who is eligible

Anyone can get a quote for home improvements or access emergency trades, even if you're not a member.

If you want access to unlimited* emergency callouts per year, you can purchase an Emergency Home Assist annual plan. This will also provide you with an RACV Membership and access to a range of benefits and discounts.

*Subject to the Fair Use Policy. For more information, read the RACV Emergency Home Assist Terms and Conditions (PDF, 3.4 MB).

Yes, renters can use RACV Trades to complete work in their rental property, if the work is carried out in line with the Residential Tenancies Act 2021.

Book or check on a job

If it’s not an emergency, you can get a quote online. Tell us what you need done online or over the phone.

Once your tradie has assessed the job, which may involve a site inspection, you’ll receive a quote. Your quote is free and there's no obligation to proceed with the job. 

If your quote is above $1,000, we generally require a deposit before work begins. This is usually 20% of the total cost.

If you have realised that the job you have submitted is incorrect or has changed, it’s best you contact your tradie directly to let them know. They’ll be able to confirm the changes with you and send you an updated quote.

To reschedule your job booking, it’s best you contact your tradie directly to organise another time that suits you both.  

If you’re not able to contact your tradie, give us a call on 13 46 63 so we can help.

To cancel a job booking, please contact your tradie to let them know as soon as possible.  

If you cancel the job on the day of the booking, a cancellation fee may apply to cover your tradie’s time and any specialist parts that are ordered. Cancellations made before the day of the job aren’t charged a cancellation fee, unless the tradie has purchased specialist parts. For more detail read the RACV Trades Terms and Conditions. 

If you’re not able to contact your tradie, give RACV Trades a call on 13 46 63 to see how we can help.

For non-urgent repairs, your tradie will contact you within 2 business hours of receiving a quote request to confirm the details of your job. 

You'll get a quote from RACV Trades via email, which will have all the job requirements and contact details of your trade provider so you know how to get in touch. 

If you’re having trouble contacting your tradie, contact RACV Trades on 13 46 63 and we’re happy to help answer your questions.

The process is different for emergency repairs. Check the Emergency Home Assist FAQs for more information.

If your home repair is an emergency, call us on 13 46 63.

A rapid response plumber, electrician or locksmith will arrive, usually within the hour.

Your repair is likely to be an emergency if it affects the safety or security of your home.

If your tradie identifies that additional work is needed to resolve the underlying issue, they’ll discuss what’s required with you and check that you’re happy with the changes before the cost of the job is updated. 

If there’s anything else we can help with around your home, your tradie will capture the details and can arrange a separate quote.

If you're unhappy with the work or service provided, please let us know as soon as possible. You can contact us by phone, email, mail, or in a retail store.

Learn more about our feedback and complaints process.

Payments and refunds

Payment options include:

  • Online
  • Over the phone
  • Electronic funds transfer

Refer to your email or invoice for instructions on how to pay. 

You need to pay within 7 days from the date of receiving your invoice. 

For more information on payment terms, read the RACV Trades terms and conditions.

No, there are no Member discounts offered.

If you cancel the job at any time before the day of the booking, your deposit will be refunded in full, unless the tradie has purchased specialist parts. 

If you cancel the job on the day of the booking, a cancellation fee may apply to cover your tradie’s time and costs related to any specialist parts that have been ordered.

RACV Trades carries a 12-month warranty on labour from the date that work is complete.

If a part or fitting is faulty or doesn’t meet quality standards, RACV Trades is here to help.

If you are unhappy with the quality of the work after it’s completed, the first step is to contact your tradie to see how they can help.

If you still need help, please let us know as soon as you can. You can contact us by phone, email, mail, or in a retail store.

Learn more about our feedback and complaints process.

For more information read the RACV Trades terms and conditions.

RACV Trades is a trading name of RACV's trade partner, Club Home Response Pty Ltd (Victorian registered domestic building practitioner number CDB-U 100178). All works are performed or arranged by Club Home Response Pty Ltd. trading as RACV Trades. See RACV Trades terms and conditions.

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