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Manage your account

Keep track of your products, claims, payments and details online

Go to your account
Access your account
What you can do online
Help and support with your account

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We'll contact you within 72 hours and may ask for this reference number.

Go online, anytime

It's easy to get set up online, whether you're an RACV Member or a Club Member.

Make payments, keep track of your products, buy new products, update your details or find a document, all in the one place.

Get started with your account

Set up your account in just a few quick steps.

What you can do online

Make and manage payments

Manage direct debits, payment methods and view your history.

View your documents and products

Get your certificate of insurance, renewal notice and more in one place.

Update your personal details

Let us know if your address or phone number has changed.

Update motor insurance and vehicles

Update your policy, vehicle details, drivers, excess and more.

Get a quote

Save time with pre-filled details when you log in first.

Make and manage claims

Make and track claims for home, car and motor insurance.

Manage your contact preferences

Choose how you receive notices and which newsletters you get.

Find your member number

Check your dashboard or head to 'my details'.

Help and support with your account

Frequently asked questions

You can easily update your personal details in the RACV App or your online account.

In the app, go to the Account page and click on ‘Personal details’. In your online account, go to ‘My details'. 

From there, you can view and update your: 

  • phone number 
  • email address 

To update your name or date of birth, you’ll need to call us on 13 72 28.

You can find your products and documents in the RACV App your online account.

From the dashboard you can see your:

  • insurance policy numbers
  • product expiry dates
  • payment details and due dates. 

You can also click ‘View details’ next to each product for more detailed information.

To view your documents visit the Documents tab.

For Club members, you can see:

  • how many years you've been a member
  • your recent transactions.