Purposes for which we collect your personal information
We collect personal information for the following purposes: assisting you with your travel plans including providing you with brochures, or to provide you with a travel quote; to arrange bookings for travel services, including through our website and over the phone; to manage your travel bookings and to communicate with you regarding your travel arrangements. This includes using your information to perform administrative functions such as payment, receipting, billing and handling complaints.
We also use information we collect in relation to your booking and details of your interactions with us (including online interactions) to: monitor and maintain the quality of our services through quality assurance reviews and business reporting; and to conduct data analytics to help us understand your preferences, improve our products and services, our marketing and your experience with us.
The types of information we collect for these purposes include: your name; contact details (such as email address, phone numbers, residential and mailing address); your date of birth and the age of those who may be travelling with you; passport details; your RACV member number (if relevant); details of your emergency contact; your payment details; and your communications with us (such as emails and telephone calls). We will also collect details of any special requirements that you have and such other information as the accommodation and travel service providers and tourism operators may require to accept and complete your booking.
We usually collect information directly from you. If you provide us with personal information about another person, please make sure that you tell them about this Notice.
If you don’t provide us with the information we need, or if you provide us with incorrect or incomplete information, then we may not be able to provide our products or services to you, such as complete your travel booking or respond to your enquiry. It could also cause complications with any travel bookings you make, so it’s important to provide us with correct and complete information.