Booking & Cancellation Policy for Torquay Resort

Guest information

• Check-in: 2pm
• Check-out: 10am

Early check-in and late check-out cannot be guaranteed and charges may apply.

Booking and deposit policy

When booking an RACV member, auto club member, or RACV Club member rate, your membership number must be quoted at time of booking and membership card presented upon arrival to the property. 

Member must stay in the room for member rate to apply. Member rates are limited to one room per night per membership. Additional rooms will be charged at the applicable rate.

To secure your booking, a deposit equal to one night’s accommodation tariff is required at the time of booking. The outstanding accommodation balance is due on arrival unless alternate payment conditions are specified. RACV Club Members may utilise their membership to secure their booking.

Cancellations

If you need to make a cancellation or amendment to an existing booking, please contact the resort as soon as possible to ensure the room can be made available to other members wishing to stay at the resort. This is especially important for school holidays and other peak periods when rooms are in high demand.

You may cancel free of charge until 2 days (14 days for peak periods and special events) prior to arrival. You will be charged the total price of your stay if you cancel in the 2 days (14 days for peak periods and special events) prior to arrival.

For Advance Purchase Rates, you will be charged the total price of your stay if you cancel or make any amendments at any time.

Special terms and conditions may apply to certain accommodation bookings, please contact resort or check your confirmation email.

Peak periods and special events dates

1 to 4 November 2024, 20 December 2024 to 27 January 2025, 7 March to 9 March 2025, 4 April to 21 April 2025, 6 to 8 June 2025, 4 to 20 July 2025, 20 September to 5 October 2025

Smoking policy

Please note that we are a non-smoking property (including e-cigarettes). A cleaning fee will be charged for smoking in a room (including balconies) or public areas.

Payment

All remaining charges are to be settled upon check-out.

RACV Resorts require a pre-authorisation to be taken on check-in as this process validates your credit card.

The pre-authorised amount is set aside by the card issuer for a period of up to 14 days from the date of pre-authorisation and the pre-authorisation will affect your available funds balance or spending limit. For more information on this practice please contact your card issuer.

Once a pre-authorisation has been made, RACV cannot release, remove or lower the authorised amount. This is a restriction imposed by the card issuer, and cannot be negotiated.

Upon check-out it is a requirement that all charges are settled with the property.

Where a credit card is not used the total accommodation amount will be required on check-in accompanied by a $100 security deposit.

This deposit will be refunded upon check-out or can be used towards any incidental or remaining charges.

Credit card payments

A surcharge will apply to all payments made by American Express and Diner Club cards.

• American Express: 2.8%
• Diners Club: 2.45%

Visa and MasterCard payments do not attract a surcharge.

Credit limit

All RACV Resorts extend a credit limit of $3000 per credit card held. However, accommodation stays which exceed 7 days are required to settle all outstanding balances on a weekly basis.