Hotels and Packages Help and Support

Hotel Package: Our team of travel experts have sourced great value offers at amazing prices across a variety of destinations worldwide.

Most Hotel and Holiday Package product is online bookable. If you have a questions with your existing booking please email enquiries@holidays.racv.com.au or call 13 17 17 during business hours (Monday - Friday 9-5)

This may be due to your combination of date and guests, or the offer may be sold out on the chosen dates. If you’re flexible with your dates, simply search for new dates. Alternatively, explore our other offers within your chosen destination.

If you would like to book more than one room (for example three separate rooms for the three families), you can do so as part of the booking journey.

Should you wish to place a special request, you should contact the hotel directly. Alternately, you may call our Travel Consultants on 13 17 17 from Monday to Friday, between 9 am to 5 pm (excluding public holidays) or email your request to enquiries@holidays.racv.com.au

When you are on the platform you will be able to validate with your  member details (Name and Member number) This will unlock specific Member offers. You may need to present your member card on arrival if asked.

The following payment methods are available:

• Visa
• Mastercard

If you haven’t received a confirmation email within 24 Hours of making your booking, contact our Travel Consultants on 13 17 17 from Monday to Friday, between 9am and 5pm (excluding public Holidays).

You'll need:

• The voucher from your RACV Hotels & Packages confirmation email
• Photo ID for each guest over 18 (A Passport is required for hotels outside Australia); and
• An RACV Membership card if applicable.

You're not able to amend the dates of an existing booking, however you can cancel your booking (subject to cancellation policy) and make another booking if your desired dates are available.

You can cancel your booking by calling our Travel Consultants on 13 17 17 from Monday to Friday, between 9am and 5pm (excluding public holidays) or email your request to enquiries@holidays.racv.com.au.

To shorten your stay, you'll be required to cancel your existing booking and make a new one.

You can cancel your booking by calling our Travel Consultants on 13 17 17 from Monday to Friday, between 9am and 5pm (excluding public holidays) or email your request to enquiries@holidays.racv.com.au.

To extend your stay, you can make an additional booking for the extra days - if you do decide to extend and make a new booking, we kindly ask you to email us the new confirmation details alongside your original confirmation number so we are able to notify your hotel the bookings are linked and ensure a smooth check in experience.

Please email your extension request to enquiries@holidays.racv.com.au and we will respond.

No, the booking must be made in the name of the guest who will be staying.

Call our Travel Consultants on 13 17 17 from Monday to Friday, between 9am and 5pm (excluding public holidays) or email your cancellation request to enquiries@holidays.racv.com.au and we will reply to you within 3 business days.

Please allow 7 to 10 business days for a refund to go back into your account.