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Hotels and holiday packages FAQs

Find answers to common questions on booking a holiday package or accommodation when booking with RACV Travel & Experiences

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Key terms

Holiday package

Our team of travel experts have sourced great value hotel offers with some of the leading properties throughout Australia and Asia Pacific. These offers are exclusive to RACV Members, and at amazing prices with hand-picked inclusions, hotel packages present great value.

Preferred partner properties

RACV’s team of travel experts have hand-selected a list of great properties from across Australia and the Asia Pacific so you can enjoy a holiday that we know you’ll love. We’ve done all the hard work for you, all you need to do is choose from our list of preferred partners. And at some partner properties, RACV Members get more with bonus inclusions or exclusive pricing.

Bookings and payment

Yes you can, but this option is only available on selected hotels or holiday packages. View their page directly for a specific number to call to book.

This may be due to your combination of date and guests, or the offer may be sold out on the chosen dates. If you’re flexible with your dates, simply search for new dates.

Alternatively, explore our other offers within your chosen destination.

If you would like to book more than one room (for example three separate rooms for three families travelling together), each room will need to be booked in a separate transaction.

If you’re searching for four or more guests, you may like to use the filter to help find rooms catering to your group size.

Yes, add these details to the special request field on the traveller details page when making your booking. If you forget to add this during the booking process, contact the hotel directly using the hotel phone number on the voucher you receive on your confirmation email.

Alternatively, you may call our travel consultants on 13 17 17 from Monday to Friday, between 9am and 5pm (excluding public holidays) or email your request to enquiries@holidays.racv.com.au.

There may be a few times where you can validate your RACV Membership.

1. Traveller details page:

Make sure the RACV Member is added as the Booking Holder and select “I’m an RACV Member”.

2. Booking details and payment page:

Validate your membership by entering your member number and family name.

3. During your trip:

Present your RACV Membership card upon arrival.

Visa and Mastercard are the payment methods available.

If you haven’t received a confirmation email within 24 hours of making your booking, contact our travel consultants on 13 17 17 from Monday to Friday, between 9am and 5pm (excluding public holidays).

Checking in

You'll need:

  • the voucher from your RACV confirmation email
  • photo ID for each guest over 18 or passport for hotels outside Australia
  • RACV Membership card if applicable.

Amendments, cancellations and refunds

You're not able to amend the dates of an existing booking, however you can cancel your booking (subject to cancellation policy) and make another booking if your desired dates are available.

You can cancel your booking by calling our travel consultants on 13 17 17 from Monday to Friday, between 9am and 5pm (excluding public holidays) or email your request to enquiries@holidays.racv.com.au.

To shorten your stay, you'll be required to cancel your existing booking and make a new one.

You can cancel your booking by calling our travel consultants on 13 17 17 from Monday to Friday, between 9am and 5pm (excluding public holidays) or email your request to enquiries@holidays.racv.com.au.

To extend your stay, you can make an additional booking for the extra days. If you decide to extend and make a new booking, please email us the new confirmation details alongside your original confirmation number so we can notify your hotel that the bookings are linked.

Please email your extension request to enquiries@holidays.racv.com.au and we will respond.

No, the booking must be made in the name of the guest who will be staying.

Call our travel consultants on 13 17 17 from Monday to Friday, between 9am and 5pm (excluding public holidays) or email your cancellation request to enquiries@holidays.racv.com.au and we’ll reply to you within 3 business days.

Please allow 7 to 10 business days for a refund to go back into your account.

Speak with our travel team