Call 13 11 11, let us know your name, where you’re located and what’s gone wrong. Not yet a Wheelchair Assist member? We can sign you up when you call.
Emergencies we can help with for just $30 per year
Get emergency help 24/7 if your wheelchair or mobility scooter breaks down, or you have an accident.
How Emergency Wheelchair and Scooter Assist works
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Call RACV Emergency Wheelchair and Scooter Assist
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Wait for help
An RACV technician will meet you at your location and attempt minor repairs. If they can’t fix the issue, they will organise a wheelchair-accessible taxi.
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Get on your way again
If we’ve sent a wheelchair-accessible taxi, simply tell the driver where you'd like to go (up to $60 per trip).
Discover the benefits of RACV Emergency Wheelchair and Scooter Assist
How to get RACV Emergency Wheelchair and Scooter Assist
Buy online or call us
Get a yearly subscription online within minutes.
Or call us from 9am to 5pm Monday to Friday, and from 9am to 12pm on Saturdays.
Plan-managed NDIS
If you have an NDIS plan (not managed by an agency) you can use your funding for Emergency Wheelchair and Scooter Assist.
Member prices and loyalty discounts
The longer you’re a member, the greater your discount on selected products#. Prices valid as of 1 August 2024 and are subject to change.
| Member card colour | ||
|---|---|---|
|
Non-member |
0% |
$30 |
|
Blue |
0% |
$30 |
|
Bronze |
5% |
$28.50 |
|
Silver |
10% |
$27 |
|
Gold |
15% |
$25.50 |
|
Gold 50 |
20% |
$24 |
A few things to keep in mind
Our technicians are unable to help with lifting a person out of a wheelchair, but they can call a carer or friend who can help if needed.
Breakdown service can only be provided in areas where RACV can gain access, which may exclude some shopping centres, parks and other locations.
Frequently asked questions
If we’re unable to fix your wheelchair or scooter, we’ll organise a taxi to take you to your destination of choice, up the value of $60 per incident.
RACV Wheelchair and Scooter Assist includes an allowance for minor parts up to the value of $33 (if they are carried by the attending RACV technician).
We can also replace any minor broken parts with your own spare parts if you have them available.
There’s no waiting period. You can get emergency help and access the benefits of Wheelchair and Scooter Assist as soon as you’ve joined.
Getting around and maintaining your mobility vehicle
# RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount.
Monetary limits apply to individual breakdown benefits. All benefits in the table are subject to limitations and exclusions. Please refer to Emergency Roadside Assistance Terms and Conditions for the exact entitlement.