The most important thing is your safety. Make sure you follow the direction of local authorities and if you need help, call 000 or State Emergency Services (SES) on 132 500.
If you’ve been affected by the recent adverse weather, we encourage you to lodge a claim online. Our claims team will assess your claim and be in touch to discuss your options.
You can also check your cover via your online account, or contact us about your policy.
Claims teams are available at some recovery centres to help answer questions and assist with lodging a claim.
Gather details of the damage to your home or vehicle, including photos and any reports. Plus, check your policy documents to see what you’re covered for.
Your claim will be assessed by the team. They'll be in touch as soon as possible to talk through what happens next.
You can make a claim online 24/7, 365 days a year, using our easy guided claims process.
You can also call us to make a claim or ask any questions you may have. Keep in mind that wait times are longer than usual.
Find out exactly what you’re covered for by checking your Certificate of Insurance and Product Disclosure Statement in your online account.
These will show your:
RACV Insurance will start by assessing the information you’ve provided, as soon as possible.
If you're in need of immediate support, like temporary accommodation, our claims team will be in touch to discuss your options. They may also contact your for more details, if required.
From there, they’ll let you know what happens next, depending on your circumstances.
If your home isn’t in a safe and livable condition following a listed event, we may arrange temporary repairs or accommodation for you, your household and pets, for up to 12 months.
Keep in mind that temporary accommodation cover will only apply if you lived in your home permanently prior to the insured event.
See below for storm and flood preparation resources (TBD on copy here).
