Our members and customers

We provide exceptional experiences and accessible products and services that create positive outcomes for our members and customers

Hardship support for members and customers

Providing support for customers experiencing financial hardship.

Emergency services

Over 825,000 members received emergency roadside assistance last year and we attended to 56,972 emergencies in the home.

Community support

RACV invested in solar and battery solutions for bushfire-prone areas of Victoria to improve safety for isolated communities that could otherwise be cut off from power and communications during emergencies. 

Regional mental health

We’ve helped improve youth mental health and personal crisis services in regional Victoria. 

We’re here for our members and customers, supporting them through challenging situations and when they need help accessing our products and services.

Safety advice

We actively improve safety for our members and customers on the road and in the home by providing advice, tips and guidance.

RACV employee with yellow van assisting a member with their car

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In 2023 RACV invited all motorists, cyclists, pedestrians, and public transport users to take part in the My Melbourne Road survey to have their voice heard and help make our roads safer for everyone.

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Community

We’re there for the community when they need us. Our programs exist to support local and regional communities.

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Two young school children smiling in front of Indigenous artwork

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RACV and Yalari have a partnership to support educational opportunities for Indigenous children from regional and remote communities across Australia.

Yalari is a not-for-profit organisation that offers secondary education scholarships at leading Australian boarding schools for Indigenous children.

The RACV Royal Pines Resort is a hub for Yalari to support programs and provide possible pathways for many of their graduates.

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