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Improving Victoria's roads, safety and transport

Safer roads save lives. What can you do to contribute?

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Safer roads, safer lives

Victoria's road toll continues to increase. One life lost on our roads is one life too many.
 
Safer roads minimise the severity and chances of crashes happening. 

Report a problem on Victorian roads

To report traffic hazards, traffic light faults, freeway help phone faults, traffic crashes and delays on VicRoads, call 13 11 70.

Call 000 for emergency services including police, fire brigade and ambulance. If you do not have mobile reception, you can dial 112 for an emergency and your call will be carried by an available mobile network.

There are three main types of roads in Victoria – major, local and toll roads. Check what type of road it is and who you need to report it to.

Major roads

Local roads

  • Appear white in Google maps
  • Appear orange, grey or brown in Melways directories
  • Are generally a council's responsibility, along with footpaths and nature strips.
  • Report issues to the relevant council. You can find your council here.

Toll roads and privately operated major roads

We recommend you email or write to the relevant authority unless the problem requires urgent attention.

When contacting a road authority:

  • Clearly explain your concerns.
  • State exactly what you would like to see done to fix the problem.
  • Clearly identify the location of the issue including a map reference if possible.
  • Keep a copy of the letter for future reference.

Keep in mind that it may take some time before any action is taken to address your concerns and you may not reach your intended outcome.

Who else can I contact?

If you have not received a response from the relevant road authority you can contact your local Member of Parliament or a State Government Minister.

Find their details at the Parliament of Victoria website.

How we advocate for safer roads

We support efforts to improve the safety of major highways and roads in Victoria.

We regularly engage with state and federal government on road safety issues and provide recommendations for improvements.

We also work with AusRAP to assess road safety and conduct research into Victoria’s road network.

We support:

  • a minimum 3-star standard of safety on existing major highways
  • newly constructed sections of highway to achieve a safety rating of no less than 4-stars

We want to see the release of AusRAP star ratings for the Victorian highway network using the star rating assessments that VicRoads has completed. This will show Victorians how safe their roads are and where further road safety investments can be expected.

We run regular surveys to understand issues that affect our members.

Visit our Have Your Say page to participate.

You can also contact your local state and federal governments MPs seeking safer roads.

Find contact details for Victorian Members of Parliament.

Find contact details for Federal Members of Parliament.