RACV Ticketing - Terms and Conditions

  • Unless otherwise specified, vouchers are valid for a period of 12 months from the date of issue.
  • If requesting additional support or changes to bookings, the following fees may apply: booking changes and amendments: $15, credit card cancellations: 3% of transaction value.
  • Experience Oz accepts Mastercard and Visa.
  • There is no charge or service fee for processing credit card payments, with the exception of some affiliated resellers, including Australian Auto Clubs, where a small processing fee will apply and will be highlighted at the check-out prior to you confirming payment.
  • Members of clubs including Auto Assocations such as RACV, RACQ, NRMA, RAA, RAC and RACT may be required to present their membership card as proof upon arrival, along with their e-ticket.
  • Full payment by credit/debit card is required to make a reservation. Payment will be listed as TicketMates on the bank statement.
  • No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilised.
  • Refunds are not available in any circumstance for Theme Park, Attraction or Show, Coupon or Gift Certificates. Operator Availability. Availability is accurate at the time of booking, however is subject to change due to circumstnaces out of our control. We strongly suggest reconfirming your booking with the tour operator within 24 hours of making your booking and prior to making other travel arrangements.
  • Cancellinga booking with Experience Oz may result in cancellation fees being applied by Experience Oz, as outlined below. Additional fees may be levied by the individual supplier/operator (see your Experience Oz voucher for specific details). When cancelling any booking you will be notified via email, facsimile or telephone of the total cancellation fees.
  • If your Tour or Package commencing during a Special Event Period it is non-refundable in all circumstances. This includes, but is not limited to, Trade Fairs, Public or National Holidays, School Holidays, New Year's, Christmas, Easter, Ramadan.
  • Cancellation fees for other Tour Products and Services. If you cancel at least 7 calendar days in advance of the scheduled departure or commencement time, there is no cancellation fee. If you cancel between 3 and 6 calendar days in advance of the scheduled departure or commencement time, you will be charged a 50% cancellation fee. If you cancel within 2 calendar days of the scheduled departure or commencement time, you will be charged a 100% cancellation fee. These cancellation terms are subject to change and can be dependent on the individual tour operator/supplier.
  • From time to time our suppliers and/or service providers can make changes to tour dates, prices, inclusions, coverage, age requirements, etc. As a result, Experience Oz reserves the right to cancel, change or substitute any service, tour, ticket or product that you have booked with us or through our affiliated websites, at any time, for any reason. i) In these cases, if you are not satisfied with the alternatives offered you are entitled to a full refund of the original purchase price. ii) When we are informed in advance by our agents, service providers and/or suppliers of a significant change to a booking and/or to a tour, product or event, Experience Oz makes every reasonable effort to notify the consumer, agent and/or distributor as appropriate, in order to amend or re-issue the booking where feasible.
  • Protecting your privacy is important to RACV and our ticketing partner Experience Oz. The RACV Privacy Charter explains how we collect, handle and safeguard your personal information. You can get a copy from any RACV shop or on the RACV website at www.racv.com.au/privacy