Spa Policies

Booking in Advance
It is recommended that all bookings be made in advance to avoid disappointment.
 

Arrival Time
To fully enjoy the One Spa experience, you should arrive at least 20 minutes prior to your scheduled appointment; allowing time to check-in, change into spa attire and fill out or update your personal profile. Enjoy a soothing selection of tea in One Spa’s relaxation lounge and make some time to unwind. Please be ready to begin on time as all treatments are completed as scheduled. The full treatment fee will apply for late arrival.

Facilities
As a guest of One Spa you have complimentary use of the Club aquatic facilities and One Spa’s Relaxation Lounge. If you wish to use these facilities prior to your spa treatment it is advised you arrive at least 60 minutes before your treatment starts.

Spa Attire
You are advised to wear comfortable clothing. Spa attire and a locker for your personal belongings will be provided. Underwear is required for all treatments and swimwear is needed for body wraps and water therapies. Disposable underwear is also available if required.

Valuables
To safeguard from loss, it is recommended all valuables be left at home and that no jewellery be worn to the day spa. One Spa accepts no responsibility for valuables brought into the day spa, including those left in lockers or bathrobes.

Opening Hours
Opening hours do vary between spa locations so please refer to the website racv.com.au/club.

Your Treatment Needs
For your safety and comfort please mention if you are under the care of a health professional, have any health conditions or are pregnant. Doctor’s clearance may be required. Many treatments can be tailored and are suitable for men and women.

Nail Care
Please wear open toe shoes to ensure longevity of toenail polish. Take care of your polish by allowing sufficient drying time after your treatment.

Your Comfort
Therapists will maintain your privacy at all times. All therapists are trained in appropriate draping techniques. Do not hesitate to tell your therapist if you are uncomfortable for any reason. Please turn off your mobile phone and speak quietly. Consumption of alcohol is not recommended prior to a treatment.

Minimum Age Requirements
Any children under the age of 18 entering the day spa must be attending a treatment and be under direct supervision of a parent or guardian at all times. The type of treatment offered to children does vary dependent on the age of the child. Please contact One Spa directly for more details. Children must be 16 years or above to access water treatments. Treatments must be booked by a parent or guardian.

Group Bookings
Special celebrations are perfect opportunities to enjoy time together at One Spa, and treatment packages can be developed to meet your specific needs. Group bookings can be scheduled for any time during opening hours and a deposit for groups of 4 or more are required at the time of booking.

Cancellation Policy
In consideration to other members and guests wishing to enjoy One Spa services we request a minimum of 48 hours’ notice should you wish to reschedule or cancel your appointment. A 50% cancellation fee will apply if under 24 hours’ notice is given and a 100% cancellation fee will apply for cancellations on the day or for ‘no shows’. A reminder and final confirmation will be provided by One Spa staff 48 hours before the scheduled appointment.

Spa Cuisine
Light snacks, lunch and beverages are available for purchase from the spa menu.

Gift  Cards
One Spa Gift Cards are available for purchase and can be sent anywhere in Australia.Gift Cards are a thoughtful way to say thank you, reward your team or pamper that special someone in your life. Valid for 12 months. Any gift cards to be redeemed at RACV Club properties by non-members must have the One Spa reservation made by a Club member. One Spa accepts no responsibility for lost or stolen gift cards. Please advise your Spa Host when making reservation that you will be using a gift card. Ensure your gift card is brought to your reservation.

Public Holidays
A 15% surcharge applies to all treatments delivered on gazetted public holidays.

Payment  Methods
One Spa accepts cash, Visa, Diners, MasterCard, AMEX and EFTPOS. Treatments can also be charged to Club member accounts or your room. All prices are inclusive of GST. Prices are subject  to change.

Prices
Please note that treatments are only subject to RACV Club member prices when the treatment is for a Club member. Non-member prices will apply for all guests who are not a Club member.

Health Funds
Some One Spa massage therapists are registered with health funds for specific massage services. Please enquire with our friendly team at time of booking for more information.

Returns
One Spa reserves the right to assess the reason, condition and age of returned goods, prior to offering an exchange or refund. One Spa will accept product returns and exchanges in accordance with the Australian Consumer Law including circumstances where the product is faulty, the product is not fit for its intended purpose, the product does not match its description or you experience an allergic reaction.

If you do change your mind about a purchase we will assist with an exchange or refund if you provide the original receipt of purchase and the item is in its original condition and re-sellable. However, we are unable to accept ‘change of mind’ exchanges or refunds on cosmetics, make up and their applicators due to health and safety laws.