Emergency Home Assist for Property Management

Remove the hassle of responding to the home emergencies of tenants and reduce your landlords’ risk.


Immediate response, qualified tradespeople and thorough reporting are part of our service.

We protect the best interests of you, your landlords and tenants and we understand the pressure property managers are under, particularly when urgent repairs need to be resolved. 

RACV Emergency Home Assist can help property managers provide high quality customer service to their landlords and tenants who rely on their property manager to act promptly when emergencies arise.

RACV Emergency Home Assist provides a fast, reliable and responsive service that ensures your tenants are urgently assisted and your landlords' valuable assets are protected. Tenant information kits including a letter, a magnet and a brochure show them how to use the service and what is covered so they know what to do when a home emergency occurs.

Our professional team will email an incident report to the landlord and the propery manager outlining what has occured at the property and if any further actions are needed.

How it works

  • 1

    Emergency occurs

    Tenant calls the RACV emergency number.

  • 2

    RACV triage call

    RACV triages the call to allocate the incident to the 24/7 plumber, electrician or locksmith.

  • 3

    Tradesperson attends call out

    The emergency is responded to (with 90% of call outs within the hour). 

  • 4

    Emergency is fixed

    The incident is resolved with either a completed fix or quote for additional work for more complex jobs. 

  • 5

    Tradesperson sends incident report

    A report with the incident and the outcome is sent to the property manager and landlord.

  • 5

    Incident closed

    If an incident is not resolved and requires further work, RACV will provide an obligation free quote for repairs.


Exclusions and limitations apply. Please refer to the RACV Emergency Home Assist Terms and Conditions for more details.  

Helping you deliver exceptional service

Find out how Emergency Home Assist can benefit your business.

Enquire today