Emergency Home Assist for Builders and Developers
Provide reassurance to home buyers through cost effective, fast response, 24/7 after settlement support
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Enjoy the backing of an extensive network of highly trained customer service managers and tradespeople.
Control emergencies in a timely manner, save money and reduce stress in the customer experience of an incident.
24/7 means you don’t have to be available all of the time with no callout fees, afterhours or weekend rates.
Reduce stress with just one number to call to access qualified and reliable RACV tradespeople.
Post settlement care and ongoing support gives clients the reassurance that they've got the support they need.
Save time and money whilst delivering your clients a great post build gift implemented at settlement
Owners of a newly built or renovated home look to their builder for help and guidance in the event of an issue or emergency at their new property. Call outs can be costly and a time consuming burden for builders and developers. RACV Emergency Home Assist provides a fast, reliable and cost effective service that ensures your home buyers are urgently assisted.
We cover a range of common home emergencies, from a simple pilot light outage or accidental lockout through to the more serious incidents that builders are typically responsible for such as blocked toilet or drain, power failure, gas leak or burst pipe.
An incident report will be emailed to the builder and the homeowner so you can rest assured knowing you are consistently informed every step along the way.
How it works
Home owner calls the RACV emergency number.
RACV triage call
RACV triages the call to allocate the incident to their emergency plumber, electrician or locksmith.
Tradesperson attends call out
The emergency is responded to (with 90% of call outs within the hour).
Emergency is fixed or made safe
The incident is resolved with either a completed fix or quote for additional work for more complex jobs.
Tradesperson sends incident report
A report detailing the incident is emailed to both the homeowner and the builder.
If an incident is not resolved and requires further work, RACV will provide a free no obligation free quote for the repairs.